Technical difficulties FAQ — mobile devices

Sometimes you can run into technical difficulties while playing Island Questaway. This article provides basic steps that help solve most technical issues.

The game doesn't start, crashes, or restarts
Android iOS

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.

2. Make sure that you've enabled data backup:

  • Open the Settings app.
  • Go to the System tab.
  • In the Backup section, enable an automatic backup.

Then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Island Questaway.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your inquiry.

Transferring an account to another device

Sometimes, you need to transfer your game progress from one device to another. You should follow different instructions based on the operating system (OS) of your device.

I will play on the same OS I will play on a different OS


If you need to transfer your account from one Android device to another, contact our Support team. Our specialists will review your ticket and provide you with the necessary instructions.


On iOS devices, your game progress is synchronized with your iCloud storage. Log in to the same Apple ID on the new device. Your game progress will be automatically recovered.

If you require further assistance, contact our Support team. Our specialists will review your inquiry.

My game progress is lost

If you have lost your game progress, contact our Support teamOur specialists will review your inquiry and help you recover your progress.

No Internet connection

This issue occurs if you have connection problems.

  • Make sure that you are connected to a reliable network and the signal of your device is stable.
  • Switch your Internet connection from Wi-Fi to mobile or vice versa.
  • Install and enable a VPN. If this helps, contact your Internet service provider and inform them that there is a problem on the route to Island Questaway game servers.
How to change the game language

Island Questaway is available in English, Japanese, and German. Other languages may be added in future updates.

The game automatically updates language settings based on the language of your device. You can find the info on how to change the game language on your device specifically here.

Didn't find an answer to your question? Let us know.