Sometimes you can run into technical difficulties while playing Island Questaway. This article provides basic steps that help solve most technical issues.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure you’re not running too many apps at the same time. That may cause the device to become inoperative.
3. Make sure that you are connected to a reliable network and that the signal of your device is stable.
4. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Island Questaway.
Your account is saved in iCloud storage. When you reinstall the game, your progress will be recovered automatically.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your inquiry.
Sometimes, you need to transfer your game progress from one device to another. You should follow different instructions based on the operating system (OS) of your device.
Android
If you need to transfer your account from one Android device to another, contact our Support team. Our specialists will review your ticket and provide you with the necessary instructions.
iOS
On iOS devices, your game progress is synchronized with your iCloud storage. Log in to the same Apple ID on the new device. Your game progress will be automatically recovered.
If you require further assistance, contact our Support team. Our specialists will review your inquiry.
If you need to transfer your account from an Android device to iOS or vice versa, contact our Support team. Our specialists will review your inquiry and provide you with the necessary instructions.
If you have lost your game progress, contact our Support team. Our specialists will review your inquiry and help you recover your progress.
This issue occurs if you have connection problems.
- Make sure that you are connected to a reliable network and that the signal of your device is stable.
- Switch your Internet connection from Wi-Fi to mobile or vice versa.
- Install and enable a VPN. If this helps, contact your Internet service provider and inform them that there is a problem on the route to Island Questaway game servers.
Island Questaway is available in English, Japanese, German, Spanish, French, Korean, Chinese, and Italian. Other languages may be added in future updates.
The game automatically updates language settings based on the language of your device. You can find the info on how to change the game language on your device here.