I made a purchase but didn't receive the goods

In this article, you can find out what you should do if you make a purchase but do not receive the goods. Click the name of your device's operating system.

AndroidiOS

If you have received a receipt from Google Play:

Take a screenshot of the receipt. You can find receipts in your email, they come from googleplay-noreply@google.com. If you cannot find the receipt in your inbox, you can open all your purchases here.

After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.

If you have not received the receipt:

It means that money did not reach the game and is stuck between your payment method and Google.

Sometimes, the platform needs additional time to finish all bank transactions.

You can contact Google Play Support directly and ask to check the status of the payments that you are inquiring about. 

  1. Open Play Store on your device.
  2. Tap your avatar to open the Menu
  3. Go to the bottom of the list and find Help & feedback. 
  4. Select Contact us at the bottom of the page.
  5. Follow the provided instructions to create a ticket and wait for the answer.

If the Сontact us button is not there for some reason, you can initiate a dialogue with Google Support following this link.

Didn't find an answer to your question? Let us know.