In this article, you can find out what you should do if you cannot make a payment. Select the name of your device's operating system.
Try switching to an alternative payment method. If this does not help, contact Google Play Support:
- Open Play Store app on your device.
- Tap your avatar.
- Go to the bottom of the list and find Help & feedback.
- Select Contact us at the bottom of the page.
- Fill out the form and wait for the answer.
If the Сontact us button is not there for some reason, you can initiate a dialogue with Google Support following this link.
Try switching to an alternative payment method. If this does not help, contact Apple Support:
- Follow the link.
- Type in your question in the pop-up window.
- To contact Support directly, select the Chat or the Call option at the bottom of the page.
- Follow the provided instructions and wait for the answer.