In this article, you can find out what you should do if money was deducted twice for a single purchase. Tap the name of your device's operating system.
Take a screenshot of the payment receipt from Google. You can find receipts in your email, they come from googleplay-noreply@google.com. If you do not find the receipt in your inbox, you can open all your purchases here.
After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.
Take a screenshot of the payment receipt from Apple.
They come from no_reply@email.apple.com. If you cannot find the receipt in your inbox, you can check the payment history:
- Open the Settings app.
- Tap your name, then tap Media & Purchases.
- Tap View Account. You might be asked to sign in.
- Tap Purchase History.
- Tap Last 90 Days, then select a different date range.
You can also find the list of your recent purchases here.
After that, contact our Support team and attach the screenshot to your inquiry. Our specialists will review your ticket.