The game doesn't start, crashes, or restarts

Sometimes you can run into technical difficulties while playing Island Questaway. This article provides basic steps that help solve most technical issues.

Android iOSPC

1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.

2. Make sure that you have enabled data backup:

  • Open the Settings app.
  • Go to the System tab.
  • In the Backup section, enable the automatic backup.

Then follow these steps:

  • Uninstall the game.
  • Reboot your device.
  • Reinstall Island Questaway.

When you reinstall the game, your progress will be automatically recovered.

3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.

If none of the above helps, contact our Support team. Our specialists will review your ticket and provide the necessary instructions.

Didn't find an answer to your question? Let us know.