Sometimes you can run into technical difficulties while playing Island Questaway. This article provides basic steps that help solve most technical issues.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Make sure that you have enabled data backup:
- Open the Settings app.
- Go to the System tab.
- In the Backup section, enable the automatic backup.
Then follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Island Questaway.
When you reinstall the game, your progress will be automatically recovered.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your ticket and provide the necessary instructions.
1. To run the game properly, your mobile device has to meet the minimum requirements — 2 GB free RAM. Stable performance cannot be guaranteed on devices with lesser RAM capacities.
2. Follow these steps:
- Uninstall the game.
- Reboot your device.
- Reinstall Island Questaway.
Your account is saved in iCloud storage. When you reinstall the game, your progress will be recovered automatically.
3. Your operating system has to be up-to-date to ensure stable performance. Check if there are any updates to your operating system.
If none of the above helps, contact our Support team. Our specialists will review your ticket and provide the necessary instructions.
- Сheck if your computer meets the minimum requirements of the game:
- CPU released in 2016 or newer;
- GPU released in 2013 or newer;
- 8 GB of RAM;
- An up-to-date browser;
- Windows 8.1.
- Clear your browser cache. It will help your browser update all outdated or corrupted files.
- Check if hardware acceleration is enabled in your browser. It is important to keep this option enabled to give your browser permission to use your graphics card to process graphics in the game.
- Try to disable your AdBlock or other blocking plugins temporarily. Sometimes, even an antivirus can block payment windows by mistake.
- Your operating system and browser should be up-to-date to ensure stable performance. Check if there are any updates to your current browser or try a different browser.
Note
Internet Explorer is no longer supported. If you are using this browser and experiencing technical issues, try switching to Microsoft Edge or Google Chrome.
- If none of the above helps, contact our Support team. Describe the issue you have encountered in detail. Our specialists will review your request.