You can get a refund in the following cases:

  1. The payment was made within 48 hours;
  2. Intra-Project Values have not been used.

If both conditions are met, contact our Support team and describe the situation in detail. Our specialists will need you to attach a screenshot of the receipt. Click your device's operating system to see the instructions.


You can find receipts in your email, they come from If you do not find the receipt in your inbox, you can open all your purchases here.


You can find the receipts in your inbox. They come from If you cannot find the receipt in your inbox, you can check the payment history:

  1. Open the Settings app.
  2. Tap your name, then tap Media & Purchases.
  3. Tap View Account. You might be asked to sign in.
  4. Tap Purchase History.
  5. Tap Last 90 Days, then select a different date range.

You can also find the list of your recent purchases here.

Was this article helpful?
0 out of 0 found this helpful