You can get a refund in the following cases:
- The payment was made within 48 hours;
- Intra-Project Values have not been used.
If both conditions are met, contact our Support team and describe the situation in detail. Our specialists will need you to attach a screenshot of the receipt. Click your device's operating system to see the instructions.
You can find receipts in your email, they come from firstname.lastname@example.org. If you do not find the receipt in your inbox, you can open all your purchases here.
You can find the receipts in your inbox. They come from email@example.com. If you cannot find the receipt in your inbox, you can check the payment history:
- Open the Settings app.
- Tap your name, then tap Media & Purchases.
- Tap View Account. You might be asked to sign in.
- Tap Purchase History.
- Tap Last 90 Days, then select a different date range.
You can also find the list of your recent purchases here.