Technical difficulties FAQ — PC

Sometimes you can run into technical difficulties while playing Island Questaway. This article provides basic troubleshooting steps that help solve most technical issues.

Performance issues: game crashes, freezes, lags, or doesn't start
  • Check if your computer meets the minimum requirements of the game:
    • CPU released in 2016 or newer;
    • GPU released in 2013 or newer;
    • 8 GB of RAM;
    • An up-to-date browser: Google Chrome, Microsoft Edge, or Opera;
    • Windows 8.1.
  • Clear your browser cache. It will help your browser update all outdated or corrupted files:
    Google Chrome Microsoft Edge Opera
    1. Exit the game and leave the browser open.
    2. Press Ctrl + Shift + Delete.
    3. Set the Time range setting to All time.
    4. Put a checkmark in the Cached images and files option.
    5. Click the Clear data button.
  • Check if hardware acceleration is enabled in your browser. It is important to keep this option enabled in order to give your browser permission to use your graphics card to process graphics in the game:
    Google Chrome Microsoft Edge Opera
    1. Click mceclip0.png in the top right corner of the screen. Then click Settings.
    2. Type "hardware acceleration" in the search bar at the top of the page.
    3. Toggle on the Use hardware acceleration when available option.

    4. Relaunch your browser to set the new parameters.
  • Try to disable your AdBlock or other blocking plugins temporarily. Sometimes, even antivirus can block the game by mistake.
  • Your operating system and browser should be up-to-date to ensure stable performance. Check if there are any updates to your current browser or try a different browser.


    Internet Explorer is no longer supported. If you are using this browser and experiencing technical issues, try switching to Microsoft Edge or Google Chrome.

  • If none of the above helps, contact Support. Describe the issue you have encountered in detail. Our specialists will review your inquiry.
Internet connection issues
  • If you use VPN services, try temporarily disabling all of them and check if your connection has improved.
  • If you do not use VPN services, install and enable a VPN plugin and check if your connection has improved.
  • Try contacting your Internet service provider. Send them a direct link to the game and ask if there are any restrictions from their side that can be eliminated.
  • If none of the above helps, contact Support. Our specialists will review your inquiry.
Game settings
Fullscreen Sound

To enter fullscreen mode, click the button with four arrows in the upper-left corner.


To exit fullscreen mode, click the same button again or press Esc.

How to change the game language

Island Questaway is available in the following languages:

  • English,
  • Japanese,
  • German,
  • Spanish,
  • French,
  • Korean.

Other languages may be added in future updates.

The game automatically updates language settings based on the language of your browser. Select the tab with the name of your browser to view the instructions.

Google Chrome Opera Microsoft Edge

On Mac and other Linux-based systems, Google Chrome automatically updates language settings based on the language selected for your PC. Thus, to change the language of your browser, you need to switch your system language.

To change the language on a Windows computer, do the following:

  1. Open your browser.
  2. Go to Settings.


  3. Select Languages on the left


  4. In the Languages section, click three dots (1) next to a language you would like to use. If you cannot find the needed language, add it by clicking Add languages (2).


  5. Check Display Google Chrome in this language.


  6. Restart Google Chrome to apply the changes.
I want to play on a mobile device

The browser version of the game was designed and optimized for PC. If you want to play on a mobile device, you can download Island Questaway from Google Play Store or App Store.


There is no progress synchronization between the PC and mobile versions of the game. If you have an account on a PC and download the mobile app, you will start a new account.

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