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Island Questaway
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Island Questaway
Technical difficulties
Technical difficulties
FAQ
Video issues
Technical difficulties FAQ — PC
Technical difficulties FAQ — mobile devices
Technical difficulties
The game doesn't start, crashes, or restarts
Connection lost
Emily is stuck. What do I do?
My pet is stuck. What do I do?
Basic troubleshooting
How to clear browser cache
How to enable hardware acceleration
How to install another browser
How to disable extensions
How to take a screenshot on Windows/Mac
How to take a screenshot on a mobile device
See all 7 articles
Settings
How do I turn on/off game sounds?
How do I change the game language?
Other
I want to report a bug or an error
What platforms can I find the game on?
Do you allow using emulators?
Support
How do I contact Support?
How do I contact Support if I can’t open the game?
Support team isn’t answering
What can we help you with?