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  1. Island Questaway
  2. Technical difficulties

Technical difficulties

FAQ

  • Technical difficulties FAQ — PC
  • Technical difficulties FAQ — mobile devices

Technical difficulties

  • The game doesn't start, crashes, or restarts
  • Connection lost
  • Emily is stuck. What do I do?
  • My pet is stuck. What do I do?

Basic troubleshooting

  • How to clear browser cache
  • How to enable hardware acceleration
  • How to install another browser
  • How to disable extensions
  • How to take a screenshot on Windows/Mac
  • How to take a screenshot on a mobile device
See all 7 articles

Settings

  • How do I turn on/off game sounds?
  • How do I change the game language?

Other

  • I want to report a bug or an error
  • What platforms can I find the game on?
  • Do you allow using emulators?

Support

  • How do I contact Support?
  • How do I contact Support if I can’t open the game?
  • Support team isn’t answering

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