Technical difficulties

FAQ

• Video issues
• Technical difficulties FAQ — PC
• Technical difficulties FAQ — mobile devices

Technical difficulties

• The game doesn't start, crashes, or restarts
• Connection lost
• Emily is stuck. What do I do?
• My pet is stuck. What do I do?

Basic troubleshooting

• How to clear browser cache
• How to enable hardware acceleration
• How to install another browser
• How to disable extensions
• How to take a screenshot on Windows/Mac
• How to take a screenshot on a mobile device

See all 7 articles

Settings

• How do I turn on/off game sounds?
• How do I change the game language?

Other

• I want to report a bug or an error
• What platforms can I find the game on?
• Do you allow using emulators?

Support

• How do I contact Support?
• How do I contact Support if I can’t open the game?
• Support team isn’t answering